Services – Product quality, customer focus and experience and operating efficiency are the key success factors for service businesses. People management and service quality are the challenges to be addressed.
Ensuring product quality for Service businesses is a tough challenge due to the intangible nature of services. Varying perceptions with regard to quality from customer to customer, delivery model and pricing practices affect the success of these businesses. CEO Serve can provides solutions in terms of defining operating practices for excellence, establish and set up processes and systems to ensure a smooth delivery and improve customer experience.
Operations and Process
- Business operations
- Processes and systems
- Balance scorecard implementation
- KPIs, KRAs